LBPM Homeowner ServicesFrequently Asked Questions

You may access Online Payments by going to LBPM.com. Under the Tenants/Homeowners link you will find an option to pay your rent or pay your monthly “HOA Dues”.

http://lbpm.com/hoa-members/

You can do so online, by phone or via email.   Please contact the Escrow department by phone at 818-793-2046, by fax 818-986-1214 “Attn: Escrow desk”, or by email at [email protected].  If mailing a request send it to LBPM, 4730 Woodman Avenue, Suite 200, Sherman Oaks, CA, 91423.

Please submit a request in writing via fax to (818) 986-1214 (Attn:Customer Service) or via email to [email protected]. Your request should include your name and account number, the association name and/or the property address, and the updated address where future items will be sent.

Please submit a request in writing via fax to (818) 986-1214 (Attn:Customer Service) or via email to [email protected]. Your request should include your name and account number.

Include any specific reason or special circumstance, you think entitles you to having the late fee waived.

The first option is by using bill pay through your personal banking institution. This service is usually free of charge and gives you the leeway to determine what day of each month the funds will be drafted. Should you choose this option, keep in mind that it is best to schedule this withdrawal date several days before the end of your association’s grace period. This prevents your account from incurring late charges, if the end of the grace period were to fall on a weekend or holiday. It is also important that you list the payee (your HOA name) & your account number, EXACTLY as it appears on your HOA Billing Statement to ensure funds are properly allocated.

The second option is ACH (Automatic Clearing House) through Union Bank. There is a one time, $10.00 fee to sign up for ACH and the funds are drafted on, or near, the 8th of each month. Please request an ACH form by contacting LBPM via fax at (818) 986-1214 or via email at [email protected].

Be advised that enrolling in automatic payments grants access for a predetermined amount to be removed from your account monthly. In the case that your HOA incurs a special assessment or an increase in dues, the new amount will NOT be drafted automatically.

[paylease is also a recurring payment option which allows for them to use their credit cards]

The homeowner will send their Association dues to our lockbox deposit service. All checks are to be made payable to the Homeowners Association. Once a check is received by our lockbox it is deposited into the operating account within 24 hours of receipt unless there is a discrepancy between the amount paid and the amount on the payment coupon. Delays will also be caused by failure of a owner to include their payment coupon.

HOA dues pay all the operating expenses for the association in which you own your unit. Common items covered by the dues are landscaping, janitorial services, pool cleaning, maintenance, utilities, security, and other goods and services required to operate and maintain your complex. Dues also pay for the governing of the homeowners association, the HOA’s insurance policy and funding the reserve account. The reserve account is money set aside to pay for the replacement of major components when they wear out such as a roof.

The late payment date and delinquency policy is established by the Board of Directors in accordance with the CC&Rs and State law. LBPM carries out the policy as established by the Board of Directors. We do not have the authority to waive a late fee so if you have a late fee and want to request the removal of that charge you must obtain the approval of the Board of Director’s of your association.

Your bank debits your account and they print and send LB a check. Make sure to update the address where the check to be delivered Please allow 10 days from the date the check is debited before it is due, to ensure it is received in time. Also note that in many cases your bank takes funds out the day they release the check. Because the funds are out of your account you cannot assume the check has reached our office.

Send all payments to:
LBPM
(I think you want lockbox address here, it was the office. Maricela A. can get that address – PO BOX 60907, LOS ANGELES, CA 90060-0907)

It is a good idea when using a bill paying service that you select to add a memo to your check and input your tenant ID number in that memo so it will be printed on the check. You can find the tenant ID number above your name on your monthly statement from our office. It starts with a “T.”

If you do not live at the property make sure to also include the address and unit number of the property on the check.

Yes, just make sure to include your tenant ID# on the front of the check or money order. You can find your ID# on the bottom of your statement.

Statements are sent out around the 25th of each month. Payments are due on the first of each month or in accordance with the CC&R’s and delinquency policy for your association. Statements are sent as a courtesy. Should you not receive a courtesy statement, please forward your payment to LBPM, 4730 Woodman Ave, Ste. 200, Sherman Oaks, CA 91423 (PO BOX 60907, LOS ANGELES, CA 90060-0907). Be sure to include your tenant ID number. If you do not know your tenant ID number, please note your property address and unit number on the check. Payments are due in a timely manner regardless of whether or not you received the courtesy billing statement.

You may contact your property supervisor directly or send an email to [email protected]

LBPM has a professional emergency answering service that will field the initial call. The emergency service will then page the on-call maintenance supervisor with the specific problem and will supply them with your contact information. The number you will call is the after hours emergency line at (818) 832-6201. If you have an emergency during office hours, please contact your property supervisor or our maintenance department at 818-981-1802. Please do not leave an emergency message on any voicemail or send an e-mail. Always make sure you speak with a live person when there is an emergency situation. If you have a non-emergency maintenance request, please submit a maintenance request through the LBPM website.

The most expeditious method of clearing this matter up is to obtain a copy of the cancelled check from your bank, and emailing  [email protected] or faxing  a copy of the front and back of that check to (818) 986-1214 to the attention of “Accounts Receivable Desk.” Include your name and address, including the unit number, and your phone number.

Prices for ordering copies of HOA governing documents are posted on our website here:

http://lbpm.com/order-docs/